1. Introduction
Welcome to Autumn Hogg Lactation
These Terms of Service (“Terms”, “Terms of Service”) govern your use of my website and services (together or individually, the “Service”) operated by Autumn Hogg Lactation
My Privacy Policy also governs your use of my Service and explains how I collect, safeguard, and disclose information that results from your use of my website and services.
Your agreement with me includes these Terms and my Privacy Policy (“Agreements”). You acknowledge that you have read, understood, and agree to be bound by these Agreements.
If you do not agree with (or cannot comply with) these Agreements, then you may not use the Service. If you have any questions, please contact me at autumn@autumnhogg.co.uk. These Terms apply to all visitors, users, and others who wish to access or use the Service.
2. Data Protection
Information provided to Autumn Hogg Lactation will be stored electronically in accordance with EU/UK applicable data protection and security laws.
I only use your personal data for the purposes of providing lactation care and support. I will not share your data unless required or permitted as described below:
I may share information with your midwife, health visitor, GP, or other relevant healthcare professionals if I believe this is necessary for your or your baby’s wellbeing. Where possible, I will inform you before doing so, unless I believe that doing so would place you or your baby at risk.
With your permission, I may consult with other IBCLCs to further support your care.
I will not record private video consultations. If you choose to record a session from your end, please let me know beforehand.
3. Purchases
If you wish to purchase a service made available through Services, you may be required to provide relevant information including, but not limited to, your payment details and billing information.
You represent and warrant that:
(i) you have the legal right to use any payment method provided; and
(ii) the information you supply is true, accurate, and complete.
I may use third-party services to process payments. By submitting your information, you grant me the right to provide this information to third parties in accordance with my Privacy Policy.
I reserve the right to refuse or cancel appointments at any time for reasons including, but not limited to, availability, illness, family emergency, or other unforeseen circumstances.
4. Consent
By booking a consultation, you consent to me working with you and your baby during the consultation and any agreed follow-up communication.
Due to the nature of lactation support, consultations will likely involve exposure of your breasts. During a consultation, I may ask to visually assess or gently touch your breasts to make an assessment of any breast/nipple damage, latch, or tissue condition. I will always explain what I am asking to do before proceeding.
During in-person consultations, I may also ask to carry out an oral assessment of your baby’s mouth. Any procedure will be explained in advance and carried out using appropriate safety precautions.
Consent can be withdrawn at any time. If consent is withdrawn, I will immediately stop.
I am not a medical doctor or a tongue-tie practitioner. I cannot diagnose medical conditions. I can provide evidence-based information, discuss what is considered within a typical range, and support informed decision-making. Any medical concerns will be referred to your primary healthcare provider. If I suspect a tongue-tie, I will recommend assessment by a qualified tongue tie practitioner.
5. Refunds
Video Consultations
A 50% refund will be offered if cancellation notice is provided between 24 and 48 hours before the consultation start time.
No refund will be offered for cancellations made within 24 hours of the consultation start time.
If you are running late, please contact me as soon as possible. If no contact is made within 15 minutes of the scheduled start time, the appointment will be considered a non-attendance and no refund will be offered.
Home Visits
A 50% refund will be offered if cancellation notice is provided between 24 and 48 hours before the consultation start time.
No refund will be offered for cancellations made within 24 hours of the consultation.
6. Content
All content found on or through my Services is my property or used with permission. You may not copy, distribute, modify, transmit, reuse, or reproduce any content for commercial or personal gain without my prior written consent.
7. Prohibited Uses
You may use my Services only for lawful purposes and in accordance with these Terms. You agree not to use my Services in any way that violates applicable laws, infringes on the rights of others, or is harmful, fraudulent, threatening, or abusive.
You agree not to attempt to disrupt, damage, or interfere with my Services, including through hacking, malware, denial-of-service attacks, or misuse of automated systems.
You agree to not use my Services in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service or otherwise attempt to interfere with the proper working of Service.
You agree to not take any action that may damage or falsify Company rating.
You also agree not to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of my Services, or which, as determined by me, may harm or offend Company or users of my Services or expose them to liability.
8. Analytics
I may use third-party service providers to monitor and analyse use of the Service.
9. Intellectual Property
My Services and its original content, features, and functionality remain my exclusive property and are protected by copyright and other intellectual property laws.
10. Copyright Policy
I respect the intellectual property rights of others. If you believe that content on the Service infringes your copyright, please contact me at autumn@autumnhogg.co.uk with the subject line “Copyright Infringement” and provide a detailed description of the alleged infringement.
False or bad-faith claims may result in liability for damages, including legal costs.